Gambling is entertainment. When it stops feeling that way, we want you to have every tool you need to take back control — quickly, clearly and without judgment.
At winjj, we believe responsible gambling is not a compliance checkbox — it is a genuine obligation to the people who use our platform. Whether you are following Pakistan cricket through a PSL final or spinning a slot between overs of a T20, the moment the activity stops being fun and starts creating stress, financial pressure or personal harm, something has gone wrong.
This page exists to give you straightforward, honest information about the risks of gambling, the tools available on winjj to help you stay in control, and the support resources you can turn to if gambling is causing harm — whether for you or someone you care about.
Responsible gambling means different things to different people. For most players, it means staying within a budget, setting time limits on sessions and keeping gambling separate from essential spending. For others, it might mean recognising a problem and seeking help. winjj supports all of those conversations without judgment.
⚠️ Legal Notice for Pakistani Users: Online gambling may be restricted under the Prevention of Gambling Act, 1977 and related Pakistani legislation. winjj does not hold a licence from any Pakistani government authority. Users are solely responsible for verifying that their participation is lawful in their jurisdiction. Nothing on this page constitutes legal advice.
If gambling is no longer entertainment for you, please use one of these tools immediately:
Problem gambling can develop gradually. These are some honest questions to ask yourself. If you answer "yes" to several of them, it may be time to step back and seek support.
Do you gamble with money set aside for essential expenses — rent, bills, food or family needs?
Do you find yourself chasing losses — continuing to wager in an attempt to recover money already lost?
Have you been dishonest with family or friends in Karachi, Lahore, Islamabad or elsewhere about how much time or money you spend gambling?
Do you feel irritable, anxious or restless when you try to reduce or stop gambling?
Have you borrowed money — from family, friends or financial services — specifically to fund gambling activity?
Do you spend significantly more time gambling than you originally intended when you sit down to play?
Has gambling affected your work, studies, sleep or relationships with people close to you?
Do you feel compelled to gamble even when you are aware it is causing financial or personal harm?
If several of these apply to you: You are not alone, and help is available. The first step is acknowledging it. Use winjj's self-exclusion tool immediately, and consider reaching out to an independent counselling or support service. Contact our team at [email protected] — our support staff can guide you to the right tools on your account.
These tools are built into every winjj account. You do not need to request special access — they are available to every registered player at any time through account settings.
Set a maximum amount you are permitted to deposit over a daily, weekly or monthly period. Once the limit is reached, no further deposits are accepted until the period resets. Reductions take effect immediately; increases are subject to a cooling-off period before they apply.
Cap the maximum amount you can lose over a defined period — daily, weekly or monthly. When your net losses reach the configured threshold, further wagering is suspended for the remainder of the period. This is one of the most effective tools for preventing escalating losses.
Set a maximum continuous session duration. When the time limit is reached, you will receive a notification and, depending on your preference settings, may be automatically logged out. Regular session breaks are a straightforward way to maintain perspective on your play.
Take a planned break from the platform for a short defined period — 24 hours, 7 days or 30 days — without permanently closing your account. During a cooling-off period, login and deposit functionality is suspended. The period cannot be reversed once activated.
If you need a longer or permanent break, self-exclusion is the appropriate tool. You can request exclusion for a defined extended period or on a permanent basis. Your account will be closed, deposits blocked and marketing communications ceased. This is a serious, binding action — see the Self-Exclusion section below for full details.
Set periodic pop-up reminders displaying your current session time and net win/loss position. You can also review your full transaction and wagering history at any time from your account dashboard — a clear, unfiltered picture of your activity on the platform.
All responsible gambling tools are accessible directly from your account dashboard. There are no delays for activating restrictions — they take effect immediately. The only intentional delay applies when a Player requests an increase in a deposit limit, where a minimum review period applies before the increase becomes active.
Access your winjj account from any device — desktop browser or mobile — and navigate to the account settings or profile section of the platform.
Locate the "Responsible Gambling" or "Player Protection" section in your account menu. This section is accessible from the main account settings panel on any device.
Choose the tool you wish to activate — deposit limit, loss limit, session time limit, cooling-off or self-exclusion — and configure the parameters (amount, duration or period).
Confirm your selection. Restrictions take effect immediately. You will receive a confirmation email to the address registered on your account as a record of the change.
If you experience any difficulty activating a responsible gambling tool, or if you need to request self-exclusion urgently, contact our support team at [email protected]. Our team is available 24/7 and will process your request without delay.
| Tool | Period Options | Takes Effect | Reversible? |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately | Increase: after review period Decrease: immediately |
| Loss Limit | Daily / Weekly / Monthly | Immediately | Increase: after review period Decrease: immediately |
| Session Limit | Per session (minutes) | Immediately | Yes, adjustable at any time |
| Cooling-Off | 24h / 7 days / 30 days | Immediately | No — period must elapse |
| Self-Exclusion (temporary) | 6 months / 1 year / custom | Immediately | No — minimum period enforced |
| Self-Exclusion (permanent) | Permanent | Immediately | No — permanent and irrevocable |
Note: Specific durations and minimum periods may vary based on platform configuration and applicable regulatory requirements at the time of activation. Always check the current options displayed in your account settings.
Self-exclusion is the most comprehensive responsible gambling tool available on winjj. It is designed for players who recognise that they need a significant, enforced break from gambling — not just a short cooling-off, but a genuine commitment to stop.
When you self-exclude on winjj, the following happens immediately:
For temporary self-exclusion, a minimum exclusion period applies (typically six months). The exclusion cannot be reversed before the minimum period has elapsed, regardless of your request. For permanent self-exclusion, the exclusion is irrevocable.
To request self-exclusion, use the responsible gambling settings in your account, or contact our support team directly at [email protected] with the subject line "Self-Exclusion Request". Our team will process your request without delay, 24/7.
If you are in a vulnerable state: Please contact our support team immediately rather than navigating account settings alone. We will handle your request with confidentiality and without judgment.
Whether you are following the PSL from Lahore or watching a live cricket match from Karachi, these principles apply every time you open your winjj account.
Before any session, determine the amount you are comfortable losing entirely — not the amount you expect to win. Gambling should be funded from discretionary income, never from money allocated to rent, utility bills, groceries or family obligations. If your budget for a session is PKR 500 or PKR 5,000, that figure should reflect what you can genuinely afford to part with.
Chasing losses — increasing your stakes or continuing to play in an attempt to recover lost funds — is one of the most consistent patterns of harmful gambling behaviour. The outcome of each bet or spin is independent of the last. There is no statistical basis for the idea that a run of losses must eventually be corrected. If you have reached your session budget, stop.
Do not gamble to escape stress, anxiety, depression or interpersonal problems. Gambling under emotional distress reliably leads to poor decision-making and escalation. If you are going through a difficult period — financially or personally — this is the time to use a cooling-off tool or step away from the platform entirely until things stabilise.
Casino games and sports betting carry a statistical house edge or margin. Over time, the mathematical probability favours the platform, not the player. There is no reliable strategy that converts gambling into a long-term income stream. Approach every session with the clear expectation that you may lose the amount you deposit, just as you would with any other entertainment expense.
If you or someone you know needs support with a gambling problem, the following types of resources may be able to help. We mention these categories as general guidance — always verify the current availability and contact details of any specific organisation independently.
Licensed counselling professionals who specialise in gambling addiction can provide confidential one-to-one support. Counselling services in the operator's licence jurisdiction are typically available in person, by telephone or online.
Peer support groups — including Gamblers Anonymous chapters and similar organisations — offer confidential group environments for people affected by problem gambling, including family members and friends of people who gamble.
Many jurisdictions operate dedicated telephone helplines for problem gamblers and their families. Calls are typically free, confidential and available around the clock. Urdu-language mental health helplines are available in Pakistan for general mental health support.
In Pakistan, mental health practitioners — including psychiatrists and clinical psychologists — are available through public and private healthcare facilities in major cities including Karachi, Lahore, Islamabad, Rawalpindi, Peshawar and Multan.
Note: winjj does not partner with or endorse any specific external support organisation. The categories above are provided as general guidance. We encourage anyone seeking help to research currently active, reputable services in their local area or jurisdiction. Our support team at [email protected] can also provide general guidance on available resources.
winjj is strictly an adults-only platform. Players must be 18 years of age or older — or the higher minimum required by the operator's licence jurisdiction — to register. Age verification is mandatory and conducted through our KYC process.
If you share a device with minors in your household, we strongly recommend the following steps to prevent access:
If you are worried that a family member, friend or colleague may have a gambling problem, there are several constructive ways to approach the situation:
If you believe a winjj account is being used by a minor or a vulnerable person without their consent, please report it to [email protected]. We take these reports seriously and investigate promptly.
winjj's responsible gambling tools are available to every player, at all times, at no cost. If you have questions about any of the tools described on this page, our support team is here 24/7. Visit our FAQ for quick answers, or return to the homepage.